Returns & Exchanges
At Stührling, we want you to be completely satisfied with your timepiece, which is why we offer a 30-day return window for items in their original, unworn condition. If your watch does not meet your expectations, our streamlined process ensures a quick and efficient exchange or refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the item you wish to return or exchange.
Print Your Shipping Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure secure tracking.
Package Your Timepiece
Place the watch in its original presentation box with all manuals and warranty cards, then secure it inside a sturdy shipping carton.
Drop Off and Track
Hand your package to the designated carrier and keep your receipt; we will notify you once your return has been inspected and processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing